This morning I got an email from Medco addressed to the new email address I had given them online yesterday. That was great news. It means everything is working the way it should.
The email told me that a new prescription fax had been received and led me to log in to the web page. I logged in and found the new prescription was the new dosage that dad is now taking for his cholesterol. It said the prescription will be mailed on July 11th. This must be the soonest it can be mailed since his original prescription was purchased locally.
Previously when Medco received such a fax they had a robot lady phone me and say she was calling from Medco. This voice mail robot would then ask if I was my dad. At first, I said no, and then it hung up on me. Later I learned to say yes, I was my dad, and I got the message. Still it did not tell me what prescription was received or mailed. Thus dad got 270 days worth of medications he wasn’t taking before I finally figured out what was happening.
However, when I was able to log onto their website this week I found that account settings included the option to receive email instead of phone calls when they received a new prescription or mailed it out. I chose that option and thus got this email from them.
In addition, now I can log on and see what medications he has available and what has been sent. I can even ask for refills online and without the long difficult phone calls. I am very hopeful that this will save me a lot of time and aggravation! I feel like I really made some progress now. I hope I am not setting myself up for disappointment!