I hate to make phone calls for my accounts and my dad’s accounts. Sometimes I feel like I spend too much time on the telephone accomplishing very little. Therefore I had put off a lot of phone calls for quite awhile.
However, yesterday was such a hot day I decided to see what I could accomplish without leaving the house. I visited dad as usual in the morning and then I made many of the phone calls that I had been putting off. One call was to the cable company. I always cringe when the cable bill comes because I have more services than I use. I thought I would drop something to keep the costs down. Also for the past week I have been getting error messages on my television when I press the “start over” button. Now usually I use this button a lot because it allows me to visit dad and still see the whole noon news program after I get home. This week that has not worked.
So, I called the cable company and as usual I got the robot voice mail lady who asked if the phone number I was calling from matched the account and I said yes. She asked several more questions (which were asked over again 3 more times by subsequent humans I talked to!). I find the robot ladies very annoying and just want to move on to the humans. I think the “artificial intelligence” is just designed to make me give up and hang up!
I finally reached technical support and got help with my error message. In effect I had to unplug the cable box and replug it in. After awhile it worked. Then the support person asked if I had any other questions and I asked what I was paying for all the services and what it would entail to drop the DVR which I really don’t use. She told me the costs but was unsure how to drop it. She transferred me to another sales person instead.
This turned out to be a good thing as the first lady would have me driving to the other side of the small city I live in and I don’t drive over there. I still feel new to the area and tend to get lost when I get off my usual routes.
Anyway this sales person said they were having a “special” and I could get the DVR for free for the next 6 months. So I said that was a perfect price and I would keep it. That gets me into January and at that time I plan to be leaving for my winter vacation on the south.
I asked what happens when the special runs out. Then how much would it cost me? Oh, he said, they run a lot of specials on that one, so I could just get the next special when this one runs out.
The moral of the story is to call frequently and ask about pricing. They hate to lose a customer and seem likely to do whatever it takes to keep you. I should have called about this a long time ago! A recommendation to my readers would be to call your cable company and ask how you can lower the price as you are thinking of dropping a service or switching to another provider. I think you might save some money!